Eligibility for Refund

Refunds may be approved in the following cases:

• Product received is damaged during transit.
• Incorrect product delivered.
• Product is missing from the order.
• Order cancelled before dispatch.

Non-Refundable Items

Due to the perishable nature of bakery products, namkeen, snacks, and pickles, refunds or returns are generally not accepted for:

• Change of mind.
• Taste preferences.
• Products opened or partially consumed.
• Incorrect orders placed by customers.

Refund Request Process

Customers must report issues within:

• 24 hours of delivery for damaged or incorrect products.
• Provide order details and clear photographs of the product and packaging.

Requests can be submitted via:

• Phone: +91 9811118870
• Email: Poojarusknbakery@gmail.com

Refund Approval

Once the claim is verified and approved, refunds will be initiated within 5-7 business days.

Refund Method

Refunds will be credited to the original payment method used during purchase.

Order Cancellation

• Orders may be cancelled before dispatch for a full refund.
• Orders that have already been shipped cannot be cancelled.

Contact Information

For refund-related concerns, please contact:

Pooja Rusk & Bakery
📞 +91 9811118870
📧 Poojarusknbakery@gmail.com
📍 52/7, Swarn Park, Mundka, New Delhi – 110041